Shipping policy

Where we ship

We ship to addresses within the United Kingdom only. We post every order ourselves from the UK. We are not able to accept orders for delivery outside the UK at this time.

How long it takes

Allow 3 to 6 weeks from order to delivery.

Every Trix Collective piece is made to order — nothing is pre-printed and sitting in a warehouse. Your order is produced by our print partner, shipped to us here in the UK, checked, and then posted to you with tracking. That full journey is what the 3 to 6 weeks covers.

By placing an order you agree to a delivery period of up to 6 weeks. If we have not delivered your order within that period, you can cancel and receive a full refund. This agreed period replaces the 30-day default delivery period that would otherwise apply under the Consumer Rights Act 2015.

Delivery rates

Delivery is charged at checkout and shown before you pay. Orders over £75 are delivered free.

Delivery addresses

Please check your address carefully before you pay. If an order is returned to us because the address was wrong or incomplete, we will re-post it once you cover the postage again.

Delays

If your order is going to take longer than 6 weeks, we will email you and tell you why. You can wait, or cancel for a full refund.

Lost or missing parcels

If your tracking has not moved for 10 working days, email us and we will chase it with the carrier or remake your order.

Your right to cancel

You can cancel your order for any reason within 14 days of receiving it. See our Refund policy for how.

Contact

Trix Collective is a trading name of Rohan Murugesan, 14 Norfolk Road, Lytham St Annes, FY8 4JG, United Kingdom. Email trixcollectiveuk@gmail.com — we answer within 2 working days.