Shipping
Allow 3 to 6 weeks from order to delivery.
Every Trix Collective piece is made to order. Your order is produced by our print partner, shipped to us here in the UK, checked, and then posted to you with a tracking link by email. That full journey is what takes the time, and it is longer than most online shops — we would rather be straight with you about it before you pay than after.
By placing an order you agree to a delivery period of up to 6 weeks. If we have not delivered within that time, you can cancel and receive a full refund.
We currently ship within the United Kingdom only, and we post every order ourselves. Delivery options and prices are shown at checkout before you pay.
UK delivery is free on orders over £75.
Returns
You have 30 days from delivery to return anything unworn, unwashed and with its tags attached. Start a return by emailing us with your order number. This is in addition to your legal rights below, not instead of them.
- Voluntary 30-day returns: £3.95 handling charge, deducted from your refund
- Refunds are processed within 5 working days of the parcel reaching us
- Where an item is faulty, damaged or incorrectly supplied, or where you are cancelling under your statutory right below, we cover the cost of return and there is no handling charge
Cancelling an order
If you are a consumer in the UK you have the right to cancel within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts Regulations 2013. You then have a further 14 days to send the goods back. Email trixcollectiveuk@gmail.com, or write to us at the address below.
Separately, because our lead time is longer than usual, you may cancel for a full refund at any time before despatch if we are running beyond the 6-week window.
We will refund everything you paid, including standard outbound delivery, within 14 days of receiving the goods back or of you showing they have been sent. A model cancellation form is set out in full in our refund policy — you can use it, but you do not have to.
Faulty items
If something arrives damaged or develops a fault, email us as soon as you can and send photographs if you are able to — it helps us sort it out quickly. We will arrange a replacement or a full refund including postage.
This sits on top of your rights under the Consumer Rights Act 2015, which include a 30-day right to reject faulty goods for a full refund, and rights to repair, replacement or a price reduction after that. Sending photographs is a request, not a condition.
Contact
Trix Collective is a trading name of Rohan Murugesan, 14 Norfolk Road, Lytham St Annes, FY8 4JG, United Kingdom. Email trixcollectiveuk@gmail.com.